Customer Care

At moonchive, I want you to feel supported from the moment you browse to the moment your item arrives. Here’s everything you need to know about your order, delivery, and receiving help when you need it.

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Order Support

All products are made to order. If you need help with an order, have a question, or notice an issue, email me at hello@moonchive.com
I respond within 1–2 business days.

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Damaged or Incorrect Items

If your case arrives damaged or misprinted, I’ll replace it for free.
Email a clear photo of the issue along with your order number.

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Changes or Cancellations

Orders enter production shortly after being placed, so changes and cancellations aren’t guaranteed.
Email me as soon as possible and I’ll do my best to help.

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Order Not Delivered

If tracking stops updating or your package seems delayed, reach out so I can help investigate.
For packages marked delivered but not received, I can guide you through next steps or filing a claim.

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Device Compatibility Questions

Not sure which case fits your phone or AirPods? Email me with your device name or model code, I’m happy to help you choose the correct fit.

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Customer Promise

I’m committed to creating a smooth, reliable, and positive experience from start to finish.
Thank you for trusting moonchive with your aesthetic tech.